Refund policy

Return and Refund Policy

Right of Return

We offer a 14-day right of return from the day you receive the item.

To be eligible for a return, the item must:

be unused and in the same condition as when you received it
have its original tags, if it came with any
be in its original packaging
be supported by a receipt or other proof of purchase

For hygiene and safety reasons, we cannot accept returns of opened food, treats, or other consumables.

Items marked as final sale cannot be returned.

How to Request a Return

You can start a return by logging in to your customer account in our online store.

Follow these steps:

Log in to your account using the profile icon in the online store.
Select the order you want to return.
Submit a return request with information about the item and the reason for the return.
Once your return has been approved, you will receive further instructions.

Items sent back without prior return approval may be refused.

Returned items should be sent to:

Dyrli Digital
Gladengveien 10
0661 Oslo
Norge

Return Costs

The customer is responsible for the cost of return shipping.

If we have sent you the wrong item, or if the item is defective or damaged when you receive it, we will cover the cost of the return. Please contact us before sending the item back so that we can assist you further.

Order Cancellation

You can cancel an order through your customer account as long as the order has not yet been shipped.

Once the order has been shipped, our standard return terms apply.

Damaged or Defective Items

Please inspect the item when you receive it. If the item is damaged or defective, or if you have received the wrong product, contact us as soon as possible at:

admin@hundeoutlet.no

We will assess the matter and help you find a solution.

Exchanges

We offer exchanges.

To exchange an item, you must first return the item you received and then place a new order for the item you want.

The customer is responsible for the cost of return shipping and any new shipping costs.

Refunds

Once we have received and inspected your return, we will send you a confirmation of whether your refund has been approved.

If your return is approved, the amount will be refunded to your original payment method within 10 business days.

Please note that it may take some additional time for your bank or card issuer to register the refund.

If more than 15 business days have passed since your refund was approved, you can contact us at:

admin@hundeoutlet.no

Subscriptions

Some products in our online store may be offered as a subscription. When you create a subscription, you receive regular deliveries based on the delivery frequency you select.

Your payment information is stored securely, and you are charged automatically for each delivery in accordance with your subscription.

If you wish to cancel or change your subscription, you must do so at least 7 days before the next scheduled shipment. Changes made after this deadline may not take effect until the next delivery.

You can manage your subscription through your customer account or via the link in the order confirmation email you receive.

Our standard return terms apply to returns and refunds of subscription items.